Think we are wrong about you?
We publish blacklist entries because we believe the evidence supports them. We are not infallible, and we do retract entries when we are shown to be wrong. This page is how you show us.
Start here
Being on the blacklist means we have documented conduct we consider serious enough to warn buyers about. The entry names what we found and shows the evidence behind it. If any part of that is factually wrong, we want to know — and correcting it costs us nothing but the time to check.
What we accept
Record your panel, billing system, or upstream account showing the thing we got wrong — in one take, no cuts. Cuts are the first thing we look for, and a spliced recording ends the review.
Where we claim a payment was taken and nothing delivered, the provisioning record and the refund record settle it faster than any argument.
Where we claim hardware is not yours, a message from the datacentre or provider on their own domain, naming your account, resolves it.
Purchase orders, delivery notes, or a colocation agreement covering the machines in question.
A recording is the single most useful thing you can send. Upload it to YouTube, Streamable, Vimeo or Google Drive and give us the link — we do not accept video files by upload, and we will not open one sent any other way.
What we do not accept
A cropped image of a dashboard proves nothing about who owns it or when it was taken.
We are looking at records, not references.
We will read any letter your lawyer sends, and it will not change what the evidence shows. Sending one does not pause the review.
Any cut, splice, or re-encode that removes timestamps makes a recording unusable to us.
How to submit it
A removal request has to arrive as a ticket on this site. A ticket creates a thread logged against the entry, which is what lets us tell you where your request has got to. A DM to a moderator, a comment on a post, or a message on any other platform is not a request and will not start a review.
- 1. Post your recording
Upload it somewhere we can watch it without an account, and keep it public until the review closes.
- 2. Open a ticket
Open it from your tickets — sign up first if you do not have an account, it takes a minute and it is what ties the thread to you. Quote the entry's address (the
/blacklist/…URL), say plainly which part of the entry you are disputing, and attach your recording link and records. Without an account, [email protected] opens the same ticket, just more slowly.
What happens next
A reviewer who did not write the original entry reads your submission. There are three outcomes, and we will tell you which one it is:
- The entry stands.
Your evidence did not contradict ours. We will say which part it failed to address.
- The entry is amended.
Part of it was wrong. We correct that part and record the date it was re-reviewed.
- The entry is retracted.
The case does not hold. The page stays at the same address showing the withdrawal, so anyone who read the accusation finds the correction.
You can reply in public — the right of reply
Even where we continue to disagree with you, you can have a written response published on the entry itself: unedited, under your name, directly beneath our case, with a link to a recording of your own if you have one. We would rather a reader see both cases than only ours.
Ask for it in the same thread. It is your statement, so we publish it only when you ask us to, and we will not edit it — the one exception is a claim that would put a named individual at risk. Publishing it is not an admission either way: the entry and its evidence stay exactly where they are unless your evidence moves them.
Avoiding this in the first place
These are the signals that most often precede a complaint reaching us. If your business shows several of them, buyers are already drawing conclusions.
Dedicated hardware has a floor. A provider selling well under it is usually either overselling the box or not paying for it.
Irreversible payment methods with no card option often mean the card processors have already dropped them.
No registered name, no address, no invoice with tax details. If nothing identifies who took your money, nothing can get it back.
A Discord server can be deleted in one click, taking every ticket, promise and receipt with it.
Specifications that quote a memory figure only reachable with swap are describing a machine you cannot actually use.
A WHOIS record a few weeks old under a name claiming years of service usually means the last name burned.
A burst of five-star reviews in the same week, in the same voice, is a purchase rather than a reputation.
An advertised money-back window that turns into silence once invoked is the single most common complaint we receive.